All Australian Windows versions to v19.16 (19.sixteen) and Mac to v9.6
(see below for other versions)

From time to time, MYOB® Company Files encounter file corruption or other data errors (including 'out of balance'). Common causes of file corruption are power failure, network interruption, Dropbox syncing, or other issues that prevent MYOB® properly recording or deleting a transaction.

Most file errors are encountered when the file is first opened, during the File Verification process or during the File Optimisation process. It is good practice to run the File Verification process everytime the file is opened. Errors can be identified sooner making restoration or repair easier.

Common errors include (see also images below)

• 'Test x of y' - Serious problems exist in this part of your company file


• 'Index x' - Serious problems exist in this data file


• An error occurred while attempting to compact the database.
  DM Error = (xxxx-xxxx-xxxx-xxx)


• MYOB must terminate. Termination Code : xxxx

When you encounter a file error, the first thing to try is the Optimisation tool that comes with MYOB. This tool rebuilds your file and can fix some (but not all) errors.
Note: Optimisation is unreliable over a network and should be performed locally.

You could also search the MYOB Support Notes and MYOB Community forum for possible solutions, however typically only the simplest of errors can be fixed by a user. See this MYOB link for their explanation of numerous errors as well as possible solutions.

If you are unable to fix the problem, you will have to either restore a backup and re-enter any transactions since the backup, or get the file repaired.

We offer an inexpensive and efficient Data Repair Service. For MYOB's prices see - here - there is an analysis fee (between $61 and $483) and a 'per hour' fee (between $263 and $967). (Update 17 May 2017 - MYOB have just reduced their repair pricing!!!! See, competition is a good thing:) They now have a flat fee of $383 for Premium service - 24hrs - if you have a $1200 support plan in place, or $790 without a support plan. Our repairs are same day, average 4-6 hours for $275*).

If you have already sent your file to MYOB and they have advised you your file cannot be repaired, send it to us for a free second opinion. Some files are 'irrepairable' - however we have been able to repair several files MYOB sent back to their clients as 'cannot be repaired'.

Errors in the file can range from simple to very complex. Repairs are done within a few hours and in less than 24. We also run a number of tests to check the integrity of Reports and Account Balances, etc, something MYOB® doesn't do.

If you want a file repaired, zip then email (if < 10Mb) or upload it.

Click here to reveal email address.

Click here twice to go to upload address.

For more information use the Contact Us page.

Other Versions

We can also repair errors in Australian AccountEdge® v11 to Pro 18.7 as well as overseas versions (see below) however these versions are outside our 'Fixed Price' policy.

For a repair quote, please email or upload your file or for more information, use the Contact Us page.

Overseas Versions

We can repair errors in all overseas versions of MYOB®, AccountEdge®, ABSS®, Priority®, Mamut® etc however these versions are outside our 'Fixed Price' policy. We charge an hourly rate based on an estimate of how long the repair will take.

For a free, no obligation repair quote, please email or upload your file or for more information, use the Contact Us page.

We have repaired company files from the following overseas versions:

• US Acclivity or Priority® AccountEdge® 2011 to 2019, US MYOB® 2006
• Canadian Acclivity AccountEdge® 2011 to 2019, Canadian MYOB® v11
• New Zealand MYOB® v19
• UK MYOB® 2009 (v18), UK MYOB® v16, UK Mamut AccountEdge® 2015-2019
• Hong Kong MYOB® or ABSS® v19-21, Hong Kong MYOB® v13, Hong Kong MYOB® v12, Hong Kong MYOB® v10
• Singapore MYOB® or ABSS® v19-21, v19-21, Singapore MYOB® v13, Singapore MYOB® v12

Even if your version is not listed above, feel free to contact us for a quote.


See also our facebook page for feedback from overseas clients -

www.facebook.com/fghtables

AR20XX Versions - .myox files - a Case Study

Due to the large number of issues encountered in AR201X version files, MYOB Australia currently repairs .myox file for free, even if you do not have a subscription. Although the repair is free, it does sometimes take 4-6 weeks to be completed, due to the huge backlog.

Contact us if you would like us to repair your .myox company file. Common errors include frequent DataInvalid messages, 'Unable to perform this action' messages and out of balance issues.


Example .myo Error Messages

Below are examples of just some of the errors we have repaired - contact us even if you do not see your error below.

A serious problem exists in your company file
AccountEdge must terminate - Termination Code 1209
AccountRight Plus must terminate - Termination Code 1234
AccountRight Premier must terminate - Termination Code 1233
An error occurred while attempting to compact the database - DM Error (-3000-5049-7000-158)
Header balance Incorrect - Accounts: Test 9 of 49
Incorrect accounting period - Journal Entries: Test 2 of 49
Incorrect accounting period - Sales & Purchases: Test 3 of 49
Incorrect balance - Sales & Purchases: Test 3 of 49
Index 1
Index 4
Index 7
Index 9
Index 11
Index 14
Index 15
Index 20
Index 32
Invalid account - Journal Entries: Test 2 of 49
Invalid account - Recurring Journal Entries: Test 15 of 49
Invalid activity slip - Journal Entries: Test 2 of 49
Invalid activity slip - Activity Slip Links: Test 33 of 49
Invalid card - Journal Entries: Test 2 of 49
Invalid card - Sales & Purchases: Test 3 of 49
Invalid card - Sales History: Test 11 of 49
Invalid card key - Cards: Test 10 of 49
Invalid category - Job/Category Allocation: Test 16 of 49
Invalid currency tag - Journal Entries: Test 2 of 49
Invalid currency tag - Sales & Purchases: Test 3 of 49
Invalid depositID - Journal Entries: Test 2 of 49
Invalid description - Sales & Purchases Detail: Test 4 of 49
Invalid description - Cards: Test 10 of 49
Invalid description - Jobs/Categories: Test 12 of 49
Invalid description - Contacts: Test 14 of 49
Invalid description link - Audit Trail Entry Records: Test 40 of 49
Invalid exchange account - Accounts: Test 9 of 49
Invalid invoice - Activity Slip Links: Test 33 of 49
Invalid invoice - Journal Entries: Test 2 of 49
Invalid item - Journal Entries: Test 2 of 49
Invalid item type - Journal Entries: Test 2 of 49
Invalid job - Journal Entries: Test 2 of 49
Invalid job - Job/Category Allocation: Test 16 of 49
Invalid job - Job/Category History: Test 13 of 49
Invalid link - Sales & Purchases: Test 3 of 49
Invalid link - Items: Test 7 of 49
Invalid link - Memos: Test 22 of 49
Invalid memo - Journal Entries: Test 2 of 49
Invalid owner file - Job/Category Allocation: Test 16 of 49
Invalid owner file - Sales & Purchases Detail: Test 4 of 49
Invalid owner file - Tax Information: Test 20 of 49
Invalid owner record - Memos: Test 22 of 49
Invalid owner record - Miscellaneous Text: Test 21 of 49
Invalid owner record - Sales & Purchase Text: Test 23 of 49
Invalid payroll category - Activity Slips: Test 32 of 49
Invalid payroll category - Journal Entries: Test 2 of 49
Invalid payroll category - Recurring Journal Entries: Test 15 of 49
Invalid Payment Method Information - Journal Entries: Test 2 of 49
Invalid record type - Audit Trail Entry Records: Test 40 of 49
Invalid record type - Task Records: Test 46 of 49
Invalid record type - Memos: Test 22 of 49
Invalid tax code - Accounts: Test 9 of 49
Invalid tax table record - Payroll Tax Table: Test 31 of 49
Invalid UserID - Miscellaneous: Test 1 of 49
Mismatched card reference - Journal Entries: Test 2 of 49
Missing account - Journal Entries: Test 2 of 49
Missing account - Recurring Journal Entries: Test 15 of 49
Missing Adjustment Detail - Negative Sale Records: Test 43 of 47
Missing Employment Classifications - Miscellaneous: Test 1 of 49
Missing Locations - Sales & Purchases Detail: Test 4 of 49
Missing Sale Detail - Journal Entries: Test 2 of 46
Missing Sale Detail - Negative Sale Records: Test 43 of 49
Missing tax code - Tax Codes: Test 19 of 49
MYOB must terminate - Termination Code 1211
No Cheque Privileges - Journal Entries: Test 2 of 49
Optimisation Assistant - An error occurred while attempting to compact the database
Parent record level invalid - Memos: Test 22 of 50
Parent record level invalid - Accounts: Test 9 of 49
Source window mismatch - Journal Entries: Test 2 of 49
Status error - Sales & Purchases: Test 3 of 49
Termination Code 1204
Termination Code 1209
Termination Code 1211
Termination Code 1215
Termination Code 1233
Termination Code 1234
Termination Code 1303
Undefined GST [BAS] Report Type - Tax Information: Test 20 of 49




*Exclusions from $275 fixed price:

• 'Random Bytes' corruptions
• Files over 400MB in size - $355, over 800 MB - $465, over 1.2GB - $550
• Files with over 100 Verification Errors
• Files with multiple corruption events¹
• Financial Year rollover failure - 'Starting a new financial year did not complete properly'
• Files recovered from HDD failure
• 'Other Versions' and 'Overseas Versions' - see above
• AR201X or .myox files

If any of the above applies to your file, the file can still be repaired, however the cost may be higher than $275. You can upload your file and email us to request a free no obligation quote.


Click here to reveal email address.

Click here twice to go to upload address.