Note - Comments here apply to all other versions of MYOB® from all regions (UK, US, NZ, Asia, etc) - contact us for more information.
FGH Tables have decided to discontinue providing the Confirmation Tool (10 Sep 2018). If you are stuck and MYOB won't provide a code, see here as an alternative.
By way of background, MYOB Australia have switched off automatic online confirmation for v19 - users are greeted with 'Unable to confirm this company file.
You need to phone MYOB Customer Service for assistance'.
The reason is for force all v19 users to call them.
When you call they will try to 'encourage' you to upgrade to AccountRight® Live. If you decline, they will/should provide a Confirmation Code and
re-enable online Confirmation.
If the serial number belongs to you, MYOB is obliged to provide a Confirmation Code, whether you have a subscription or not.
When you purchased your perpetual MYOB licence, there was no suggestion use of the software was for a limited period, you are entitled to
indefinite use of the software - not up to the time MYOB think you should upgrade.
In their latest announcement about discontinuing support for v19 from Sep 2019, MYOB stated they will not stop licensed users continuing
to use their v19 (or earlier) company files - in other words they will continue to provide Confirmation Codes for v19 users.
Unfortunately it seems many Support Staff are telling callers otherwise - either no Confirmation Code is provided, or one is provided,
however the user is told they will not be provided in future.
Some staff are telling callers all sorts of things, for example that their version 19 will have compatibility isses with newer computers
and they therefore need to upgrade. Some are offered a 'longevity upgrade offer'. Firstly there are thousands of v19 users running
it on Windows 10 with no compatibility issues. There may in the years ahead become a point where v19 won't run
on a future operating system - however this is not now. Others are told they will have to call every 14 days to get a new confirmation code.
If the staff member refuses to provide a confirmation code for whatever reason, ask them to send you an email, explaining exactly why
they are not providing a code. We would be keen to see a written statement from MYOB to a licensed user, that MYOB will not provide a
confirmation code, or that they must call for all future codes etc.
If you are a licensed user and MYOB staff refuse to provide a code, in addition to asking them to put this in writing, we recommend that you lodge a complaint with ACCC against MYOB
for 'Unconscionable conduct'. Their licensing model involves company file Activation and ongoing Confirmation, otherwise the file becomes
read-only and useless. They are obliged to continue to provide Confirmation Codes to allow you to continue to use the program you paid good
money for.
See link
here
for ACCC's page re 'Unconscionable conduct' - including a complaint link. MYOB are exploiting their power over your company file. Not providing a
Confirmation Code is like purchasing a vehicle and then finding the manufacturer has remotely disabled your ignition system because they think you should upgrade your vehicle.
See these Forum links where Moderators and Forum Manager state Confirmation codes will be provided beyond Sep 2018:
Link 1 - see 2nd post by Steven_M
Link 2 - see post by Elizabeth_Adamson which includes offer by Suja Pillai - Forum Manager
Although FGH Tables no longer sells the Confirmation Tool, we will instead provide an alternative
Confirmation Service by email.
For details click
here.
The information below is for historical purposes only.
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